mohdmusheer/support-ticket-classifier repository overview

Support Ticket Classification & Prioritization API

This Docker image contains a FastAPI-based Machine Learning service that automatically classifies customer support tickets into issue categories and assigns priority levels.

🌐 Live Demo:

💻 GitHub Repository: https://github.com/mohd-musheer/⁠

🔗 LinkedIn: https://www.linkedin.com/in/mohdmusheer/⁠

The system uses Natural Language Processing (TF-IDF) and Machine Learning classification models to analyze ticket text and apply business-rule-based prioritization.

🚀 Key Features

Automatic support ticket category classification

Priority assignment (High / Medium / Low) using business logic

REST API built with FastAPI

Dockerized for easy deployment

Clean and professional web UI

🛠️ Tech Stack

Python

FastAPI

Scikit-learn

NLP (TF-IDF)

Docker

🎓 Internship Information

This project was developed as part of the Machine Learning Internship Program at Future Interns.

Internship Track: Machine Learning

Organization: Future Interns

Task: Support Ticket Classification & Prioritization

▶️ How to Run docker run -p 8000:8000 your-docker-username/support-ticket-classifier-ml

Open:

http://localhost:8000⁠