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Agent Light Server for Avaya Aura CM

\nAgentLight is software for Avaya agent status notification. The software integrated with a USB lighting device and showing the agent status by turning on or flashing the device with different color. For example, the software can be configured to show agent idle with green color and on call with red color. The software is designed for the Avaya contact center environment; it integrated with Avaya AES to get the agent status with TSAPI library. The AgentLight has agent software installed on agent workstations and server software installed on server such as Windows 2008R2 or docker. For more information, please visit the AgentLightSVR Programming Blog.
\n\n

Create the Container

\nTo create a container as daemon process, enter the following command
\n

docker run -d -p 15012:15012 -v /var/log/agentlightsvr:/var/log/agentlightsvr --name agentlightsvr agentlightsvr:tagname

\nPort number description as following:
\n

15012: Telnet port of AgentLightSVR
If you host has enabled SELinux, add option --security-opt label=disable

\n\n

Configure the AgentLightSVR Parameters

\nTelnet to the AgentLightSVR console, update the following parameters
\n

al_tlink_01
al_licensekey

\n\n

Configure the TSAPI Client Library Inside the Container

\nAfter the container is created, you can enter into the container by the following command
\n

docker exec -i -t agentlightsvr bash

\nThen, edit the /usr/lib/tslibrc, add the AES IP address and the TSAPI service port number to the file.
\nAfter these changes, restart the AgentLightSVR program by the following command\n

/usr/local/upinget/stopagentlightsvr.sh

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upinget/agentlightsvr

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