upinget/autoanswer repository overview

⁠Auto Answer for Avaya One-X Communicator

When using Avaya One-X Communicator in a call center environment, it is not possible for an agent to have auto answer of ACD calls. The target of this tools is simple, it enables agents answer ACD calls automatically without pressing the Answer button. This will improve operation efficiency and reduce ACHT of the call center. For more information, please visit the AutoAnswer Programming Blog⁠.

⁠Create the Container

To create a container as daemon process, enter the following command
Port number description as following:

• 14012: Telnet port of AutoAnswer
• If you host has enabled SELinux, add option --security-opt label=disable

⁠Configure the AutoAnswer Parameters

Telnet to the AutoAnswer console, update the following parameters

• aa_tlink_01
• aa_licensekey

⁠Configure the TSAPI Client Library Inside the Container

After the container is created, you can enter into the container by the following command
Then, edit the /usr/lib/tslibrc, add the AES IP address and the TSAPI service port number to the file.
After these changes, restart the AutoAnswer program by the following command