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Auto Answer for Avaya One-X Communicator

\nWhen using Avaya One-X Communicator in a call center environment, it is not possible for an agent to have auto answer of ACD calls. The target of this tools is simple, it enables agents answer ACD calls automatically without pressing the Answer button. This will improve operation efficiency and reduce ACHT of the call center. For more information, please visit the AutoAnswer Programming Blog.
\n\n

Create the Container

\nTo create a container as daemon process, enter the following command
\n

docker run -d -p 14012:14012 -v /var/log/autoanswer:/var/log/autoanswer --name autoanswer autoanswer:tagname

\nPort number description as following:
\n

14012: Telnet port of AutoAnswer
If you host has enabled SELinux, add option --security-opt label=disable

\n\n

Configure the AutoAnswer Parameters

\nTelnet to the AutoAnswer console, update the following parameters
\n

aa_tlink_01
aa_licensekey

\n\n

Configure the TSAPI Client Library Inside the Container

\nAfter the container is created, you can enter into the container by the following command
\n

docker exec -i -t autoanswer bash

\nThen, edit the /usr/lib/tslibrc, add the AES IP address and the TSAPI service port number to the file.
\nAfter these changes, restart the AutoAnswer program by the following command\n

/usr/local/upinget/stopautoanswer.sh

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upinget/autoanswer

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