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CTI Server for Avaya Aura CM

\nThe ctiSVR (also known as ivrSVR, the two names are interchangeable) is a CTI server for IVR systems and CRM applications. The ctiSVR is part of the UPINGET CTI Architecture, it uses TSAPI library to monitor IVR and agent extensions, it hides the technical details of TSAPI and provide simple ActiveX, REST and WebSocket interfaces for the development of IVR systems and CRM applications. For more information, please visit the ctiSVR Programming Blog.
\n\n

Create the Container

\nTo create a container as daemon process, enter the following command
\n

docker run -d --restart=always --mac-address=\"YOUR_MAC_ADDRESS\" -p 14012:14012 -p 14014:14014 -p 5100:5100 -p 9001:9001 -p 9003:9003 -p 9006:9006 -p 8080:80 -v /var/log/ivrsvr:/var/log/ivrsvr --name ctisvr ctisvr:tagname

\nPort number description as following:
\n

14012: Telnet port of ctiSVR
14014: Telnet port of uuiSVR
5100: uuiSVR data server port
9001: ctiSVR REST interface port
9003: ctiSVR API port
9006: ctiSVR WebSocket port
8080: ctiSVR Softphone WEB port
If you host has enabled SELinux, add option --security-opt label=disable

\n\n

Configure the ctiSVR Parameters

\nTelnet to the ctiSVR console, update the parameters by running the following command
\n

setup
setup api

\n\n

Configure the TSAPI Client Library Inside the Container

\nAfter the container is created, you can enter into the container by the following command
\n

docker exec -i -t ctisvr bash

\nThen, edit the /usr/lib/tslibrc, add the AES IP address and the TSAPI service port number to the file.
\nAfter these changes, restart the ivrSVR program by the following command\n

/usr/local/upinget/stopivrsvr.sh

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upinget/ctisvr

Tags for upinget/ctisvr