upinget/updialer repository overview

⁠Dialer for Avaya Aura CM

The UPINGET dialer is a simple dialer solution developed for the Avaya contact center environment. It supports various dialing methods such as Reactive, Preview and Reminder algorithms. It can integrate with various dialing agent (technology), currently it supports dialing using basic and advanced TSAPI. When using the basic TSAPI dialing agent, phantom device is used to make call. TSAPI advanced API is used if your AE Server supports advanced TSAPI and answering machine detection is supported when your Avaya CM Outbound Call Management software license is enabled. For more information, please visit the Dialer Programming Blog⁠.

⁠Create the Container

To create a container as daemon process, enter the following command
Port number description as following:

• 14023: Telnet port of UPDialer
• 14014: Telnet port of uuiSVR
• 5100: uuiSVR data server port
• 9091: UPDialer REST interface port
• If you host has enabled SELinux, add option --security-opt label=disable

⁠Configure the UPDialer Parameters

Telnet to the UPDialer console, update the following parameters

• ca_tlink_01
• ca_licensekey
• dl_licensekey
• dl_uuisvr

⁠Configure the TSAPI Client Library Inside the Container

After the container is created, you can enter into the container by the following command
Then, edit the /usr/lib/tslibrc, add the AES IP address and the TSAPI service port number to the file.
After these changes, restart the UPDialer program by the following command